Faq

faq’s

Find the answers to your questions

Custom Made Jewellery

A. What types of jewellery do you make?

answer : Waldemar Jewellers specialize in custom made fine jewellery. This includes engagement and wedding rings, bracelets, pendants, earrings and more. We make our jewellery to order using the highest quality materials, incorporating stunning hand-engraving, diamonds and coloured gemstones as requested. If you can imagine it, we can create it; as long as the design is technically possible and will safely hold any chosen stones. Make an obligation-free appointment today to discuss your custom design with one of our friendly jewellers.

B. I need ideas for a present – can you help me?

answer : We have a large gift range of beautiful ready-to-wear designs, available to view and purchase in each of our stores. If you are looking for something more specific that cannot be found in-store, we can custom make the item for you. The custom made process can take anywhere from three to six weeks, depending on the design. Whether it be an anniversary or birthday gift, or to mark any special occasion, the Waldemar Jewellers team can happily assist you.

C. What can I give her for our wedding anniversary?

answer : There are no strict rules as to what you must buy for an anniversary present, although the ‘eternity’ band is the most popular choice nowadays. An eternity band is similar to a wedding band, and is generally worn on the opposite side of the engagement ring to the wedding ring. Some women prefer to wear theirs on the opposite hand. These days most customers are matching the eternity band exactly to the style of the wedding band, but if the ring is worn on the opposite hand it can be a completely different style. The main feature is that it is set with small diamonds or small coloured gemstones, and is in the same metal as the engagement and wedding rings. Diamond stud earrings, or a diamond pendant are also popular choices, being classic and timeless in style. We have a stunning gift range of ready-to-wear pieces in store for such occasions, and if we don’t have what you’re after we can custom make an item for you. Please allow anywhere from three to six weeks for custom made pieces.

Loose Diamond / Gemstones

Policies

A. Do you have different types of precious stones?

answer : Waldemar Jewellers offers loose diamonds as well as a wide range of coloured gemstones such as emeralds, sapphires and rubies. You are welcome to come in for an appointment to see them personally and one of our experienced jewelers will be able to answer any questions you may have.

B. Is it possible to view a range of diamonds before selecting one?

answer : Yes, absolutely. At Waldemar Jewellers, we have a wide a range of loose diamonds and coloured gemstones. One of our jewellers will explain all about the 4Cs whilst showing you actual and genuine precious stones. You may have done your research (and we applaud you for it!) but the resources that are available online may even end up confusing you further. We can’t blame you, though. There is just too many conflicting information available. The team at Simply Diamond’s has over 70 years of combined experience, thanks to the team members who are not only qualified jewelers but diamond graders, too. We can guarantee that we can help you with your questions relating to the quality, origin and value of diamonds.

C. What are the 4 C’s?

answer : GIA (Gemological Institute of America) created the now-globally accepted standard for describing diamonds: Color, Cut, Clarity and Carat. At present, the 4C’s of diamond quality is the universal method used to assess the quality and appraise the value of any diamond, anywhere in the world. To know more about the 4Cs, you can read more about them in the Learn about Diamonds section of our website

D. How do I choose the diamond?

answer : The first thing to do when looking to purchase a diamond is to learn about the 4 C’s – Cut, Colour, Clarity and Carat – which are the characteristics of a diamond that determine its quality and hence value. You can look at the Learn about Diamonds section and the How to Buy a Diamond page on our website as a starting point. One of our jewellers would also be happy to answer any questions you may have and show you a range of loose diamonds to choose from.

E. Are all your diamonds independently certified?

answer : All our diamonds larger than 0.50 carat come with an independent certificate from GIA (Gemmological Institute of America), GSL (Gem Studies Laboratory) or DCLA (Diamond Certification Lab of Australia), and smaller diamonds can be certified if requested. Diamonds should always be accompanied by an independent certificate to verify all the scientific details of the stones. The person selling you the stone should not be the person who has issued the certificate to ensure an unbiased opinion. There are a large number of different certification laboratories, and whilst they grade to the same standards, their descriptions of these grades can vary. For instance, the highest cut grade used by GIA is called “Excellent”, whilst GSL uses the term “Very Good” for their highest cut grade. This can be confusing, but our diamond experts can lead you through the common pitfalls of purchasing a diamond. Whilst certification is essential, diamonds should not be bought on the strength of the certificate alone. Some certification labs are not as reputable as others, and anything that looks too good to be true, usually is. For all of these reasons and more, it is essential to be able to view your diamond before purchase.

F. Do you guarantee that your diamonds are conflict-free?

answer : Waldemar Jewellers prides itself on the high standard of workmanship that goes into making every engagement ring. Reflecting our high quality standards, all our engagement rings come with a lifetime guarantee against faults in materials and workmanship. To ensure your precious stones are securely set, you must bring in your piece of jewellery for an annual check. This is a free service and is included with all our engagement rings. The guarantee is void if it has been more than 18 months since your last check. Our guarantee covers any defect caused by faulty materials or workmanship. Our guarantee does not cover defects relating to general wear and tear, scratching, damage caused by accidents, neglect or misuse, or any resulting loss of the ring or precious stones from the ring. If the ring has been repaired or modified by someone other than ourselves the guarantee is void. Engagement rings not custom made by us are not covered by the guarantee. In the rare event of a problem, please inform us and bring back your engagement ring as soon as possible for inspection. Rings that are covered by the guarantee will be repaired free of charge. Rings that are not covered will be quoted for repair. For the details and terms of our guarantee, please refer to the Company Policies section of our website.

A. What types of payment do you accept?

answer : Waldemar Jewellers accepts credit card payments VISA, Mastervard and AMEX (excl. Diners Card), as well as cash or direct deposit into our account.

B. What is your return policy?

answer : Please view our full Return Policy.

C. Do you do lay-by?

answer : Please view our Payment Policy

D. Can you post my order to me?

answer : We can happily post your order to you, within Australia, for a small postage fee. Items of jewellery will require a signature on delivery. Please note that Waldemar Jewellers does not take responsibility for your item once it has been signed for, and cannot guarantee who may sign on your behalf at your chosen delivery address. If we are sending to your household, please make sure that you will be home to receive it safely. If we are sending to your workplace, please notify your reception, or let other staff know to inform you once it arrives so you can sign for it. 

Wedding Rings

A. How long will it take to make our rings?

answer : It will take approximately three to six weeks for us to custom make your wedding bands, depending on the individual styles you have chosen. When you place your order, we will confirm a collection date.

B. What are our metal choices?

asnwer : Your rings can be made in White Gold, Yellow Gold, or Rose Gold in either 18ct or 9ct. Other options are Platinum, Palladium, Mokume Gane or Titanium. It is also possible to use a combination of different metals.

C. Can we add extras such as diamonds and engraving to our rings?

answer : Yes, absolutely. During your appointment you can discuss the exact designs you have in mind with one of our friendly jewellers, who will then quote you accurately, incorporating the added extras. There are many more additions we can use to make your rings unique, such as cut grooves, coloured gemstones and fingerprint engraving. Also, you are welcome to bring in any images of designs you like, to assist the jeweller with understanding your vision. Unsure of what style you want? No problem. We have a large range of wedding rings in store for you to try on, to help you decide.

D. Is a deposit required?

answer : You do not need to pay anything in order to come in for an obligation-free design consultation. A 30% deposit is required before the job can be started. You are required to pay the balance in full on collection. Please view our full Payment Policy here.

E. Can my wedding band be made to match my engagement ring?

answer : Yes, we will make sure the wedding ring matches perfectly to your engagement ring. Our jewellers will take the dimensions of your engagement ring during the appointment, and advise you on which kind of designs will be most complementary. On occasion we may require the engagement ring during the fitting process, in order to get the fit as accurate as possible.

F. What sort of after sale service do you offer?

answer : Our custom made wedding rings come with a lifetime guarantee, as well as free annual servicing. Some designs are excluded from the After-sale Service. Please also view our Lifetime Guarantee.

G. Do you offer free re-sizing?

answer : At Waldemar Jewellers, we strive to get the finger size right at the time of purchase and in the unlikely event that if we don’t get it right, you can bring the ring back within a 4 week period for a free re-size. Any re-sizing required outside this time frame will incur a charge. Some designs are not covered by our free re-sizing policy. For more information, please view our Resize Policy.

send us a message

Please fill in your details or book your friendly obligation free consultation.