Engagement Rings

A. WHAT TYPES OF PAYMENT DO YOU ACCEPT?

Answer : Waldemar Jewellers accepts credit card payments VISA, Mastervard and AMEX (excl. Diners Card), as well as cash or direct deposit into our account.

A. DO YOU HAVE DESIGNS THAT I CAN CHOOSE FROM?

Answer : Waldemar Jewellers offerings are all custom-made. You may choose a design from our website or have one of our team of highly talented jewellers create a unique piece for you. Alternatively, if you have seen a design that you fancy elsewhere, we can adapt that to suit the stone of your choice.

B. WHAT IF I ALREADY HAVE A DESIGN IN MIND, CAN YOU CUSTOMIZE IT FOR ME?

Answer : Yes, absolutely. We custom made all of our engagement rings so you can definitely have any design. Make a no-obligation appointment with one of our capable jewellers and we will give you a quote. You can bring a photo of your desired design or we can create a sketch based on your chosen design.

C. WHAT ARE THE AVAILABLE TYPES OF SETTING THAT I CAN CHOOSE FROM?

Answer : There are many options to choose from as far as the settings for your engagement rings are concerned. You may want to read up an overview of the engagement rings settings from our Engagement Ring Guide. Many people prefer the claw settings – which still has variations depending on the number, shape and thickness of the claws. It would be best if you can come in for an obligation-free design appointment so that one of our jewelers can advise you on your many options for the setting for your engagement ring. Even better, they can show you actual samples of the different types of engagement ring settings.

D. WHAT IS THE DIFFERENCE BETWEEN PLATINUM AND WHITE GOLD?

Answer : Please visit the Precious Metals section of our Engagement Ring Guide. You will learn the differences between platinum and gold and even get to know a few of the other precious metals that are oftentimes used for engagement rings.

E. I AM NOT PARTICULARLY FOND OF DIAMONDS. DO I HAVE OTHER OPTIONS?

Answer : Our passion for diamonds extend to precious and semi-precious coloured gemstones. We have a wide range of offerings of gemstones that are morally sourced from a wide network of suppliers from all over the world. Come in for an obligation-free appointment and we will show you a range of gemstones that you can choose from. We will be sure to explain the characteristics of the stones to enable you to make an educated choice. Alternatively, you can check out our gallery to see some precious stones that you can use as alternatives to diamonds.

F. WE ALREADY HAVE A DIAMOND. CAN YOU STILL MAKE THE RING?

Answer : Yes, absolutely. We would be more than glad to have the opportunity to make you your engagement ring. Please note that there will be a small fee incurred for the setting of your own stone.

G. I WANT TO SURPRISE HER. CAN YOU HELP ME CHOOSE THE RIGHT RING?

Answer : Yes, we absolutely can. We put together some Tips for Men and we hope that you will be able to find this helpful. Furthermore, you can give us a call or come in for an appointment and one of our jewellers can answer any questions you might have.

H. IS IT POSSIBLE TO JUST BUY THE STONE AND THEN LET HER CHOOSE THE RING LATER?

Answer : Yes, definitely. If your significant other has a specific taste in jewelries, this might be the best approach. She will get to have her preferred design – after all, she will have to wear the ring for a long time. We’ll provide a lovely presentation box for the diamond that is sure to impress. After the proposal, you can come in together for an appointment so you can finalise the design.

I. HELP, I DON’T KNOW HER FINGER SIZE! WHAT SHOULD I DO?

Answer : There are a few different ways for you to obtain her finger size – you may have to be very stealth, though. If she wears a ring on her right ring finger, you can sneak it in to us for sizing. If that is not something you can get away with, try wearing her ring on any of your fingers and see where it fits – we can take it from there. You can also discretely enlist the help of her girlfriends to get her ring size or to at least know what it is if she does not wear any rings. Another ultimately sneaky move is to tie a string on her finger when she is sleeping – we can take it from there as well. Or, if you feel that you could not take her ring size this way – these methods are also not going to guarantee an exact fit – we include one FREE resizing with our engagement rings. Please see our Resize Policy for more information.

J. HOW MUCH DOES AN ENGAGEMENT RING COST?

Answer : There is no specific way to answer this question as the price depends on many factors – the design, choice of metal and the choice of diamond or coloured gemstone. Our gallery of engagement rings on the website include their corresponding prices. Simply click on the item to see the full details on any of the rings. This should give you an idea of the price range that the rings come in. If you want to have a custom made engagement ring, we encourage you to send us an email or make an appointment so we can provide you with the best quote.

K. HOW LONG DOES IT TAKE YOU TO MAKE A CUSTOM ENGAGEMENT RING?

Answer : On average, it takes approximately 3-6 weeks from the date the order was placed, depending on the complexity of the design.

L. CAN I SEE THE RING BEFORE THE DIAMONDS ARE SET?

Answer : Yes, absolutely. Since all our rings are custom made, we appreciate that it is not that easy to imagine what it will look like. You are welcome to see and even try on the ring before the stones are set. In the event that you would like to make changes to the ring, we can accommodate that. To learn more about the variations that can be made, read our Design Change Policy.

M. AM I ALLOWED TO MAKE CHANGES TO THE DESIGN ONCE YOU HAVE STARTED MAKING MY RING?

Answer : We at Waldemar Jewellers, strive to ensure your satisfaction with your engagement ring. We appreciate the fact that it would be hard to visualize what the finished look of the ring is going to be and that you may want to make some design changes along the way. To avoid any anxiety on your part, we allow you to see and even try on the ring even before the diamond is set. You are also allowed to make small changes to the design at this stage, without incurring additional charges. We include several types of alterations in our service such as changing the ring size, changing the band, reducing the width, etc. However, if you would request significant changes or the piece has to be remade, please note that you may incur additional charges. For more details on this, please visit our Design Change Policy.

N. IS THERE A GUARANTEE ON YOUR ENGAGEMENT RINGS?

Answer : Waldemar Jewellers prides itself on the high standard of workmanship that we pour into crafting every engagement ring. All our engagement rings come with a lifetime guarantee against possible faults in materials and workmanship. For further care of your rings, we encourage you to bring it in for an annual check. We provide this service for free and is included in our engagement rings as an after-sales service. Our guarantee extends to any defect caused by faulty materials or workmanship. It does not cover defects relating to general wear and tear, damage caused by accidents, scratching, neglect or misuse, or any resulting loss of the ring or precious stones from the ring. This guarantee is voided if your last check was 18 months or more. If you have had it serviced or repaired by another provider, the guarantee is void. This guarantee does not extend to engagement rings not custom made by Waldemar Jewellers. In the rare instance of a problem, please reach out to us and bring back your engagement ring as soon as possible for inspection. Rings that are covered by the guarantee will be repaired at no cost to you. Rings that are not covered by the guarantee will be quoted for repair. For more details on the terms of our guarantee, go to the Company Policies section of our website.

Wedding Rings

A. HOW LONG WILL IT TAKE TO MAKE OUR RINGS?

Answer : It will take approximately three to six weeks for us to custom make your wedding bands, depending on the individual styles you have chosen. When you place your order, we will confirm a collection date.

B. WHAT ARE OUR METAL CHOICES?

Answer : Your rings can be made in White Gold, Yellow Gold, or Rose Gold in either 18ct or 9ct. Other options are Platinum, Palladium, Mokume Gane or Titanium. It is also possible to use a combination of different metals.

C. CAN WE ADD EXTRAS SUCH AS DIAMONDS AND ENGRAVING TO OUR RINGS?

Answer : Yes, absolutely. During your appointment you can discuss the exact designs you have in mind with one of our friendly jewellers, who will then quote you accurately, incorporating the added extras. There are many more additions we can use to make your rings unique, such as cut grooves, coloured gemstones and fingerprint engraving. Also, you are welcome to bring in any images of designs you like, to assist the jeweller with understanding your vision. Unsure of what style you want? No problem. We have a large range of wedding rings in store for you to try on, to help you decide.

D. IS A DEPOSIT REQUIRED?

Answer : You do not need to pay anything in order to come in for an obligation-free design consultation. A 30% deposit is required before the job can be started. You are required to pay the balance in full on collection. Please view our full Payment Policy here.

E. CAN MY WEDDING BAND BE MADE TO MATCH MY ENGAGEMENT RING?

Answer : Yes, we will make sure the wedding ring matches perfectly to your engagement ring. Our jewellers will take the dimensions of your engagement ring during the appointment, and advise you on which kind of designs will be most complementary. On occasion we may require the engagement ring during the fitting process, in order to get the fit as accurate as possible.

F. WHAT SORT OF AFTER SALE SERVICE DO YOU OFFER?

Answer : Our custom made wedding rings come with a lifetime guarantee, as well as free annual servicing. Some designs are excluded from the After-sale Service. Please also view our Lifetime Guarantee.

G. DO YOU OFFER FREE RE-SIZING?

Answer : At Waldemar Jewellers, we strive to get the finger size right at the time of purchase and in the unlikely event that if we don’t get it right, you can bring the ring back within a 4 week period for a free re-size. Any re-sizing required outside this time frame will incur a charge. Some designs are not covered by our free re-sizing policy. For more information, please view our Resize Policy.

Loose Diamond / Gemstones

A. DO YOU HAVE DIFFERENT TYPES OF PRECIOUS STONES?

Answer : Waldemar Jewellers offers loose diamonds as well as a wide range of coloured gemstones such as emeralds, sapphires and rubies. You are welcome to come in for an appointment to see them personally and one of our experienced jewelers will be able to answer any questions you may have.

B. IS IT POSSIBLE TO VIEW A RANGE OF DIAMONDS BEFORE SELECTING ONE?

Answer : Yes, absolutely. At Waldemar Jewellers, we have a wide a range of loose diamonds and coloured gemstones. One of our jewellers will explain all about the 4Cs whilst showing you actual and genuine precious stones. You may have done your research (and we applaud you for it!) but the resources that are available online may even end up confusing you further. We can’t blame you, though. There is just too many conflicting information available. The team at Simply Diamond’s has over 70 years of combined experience, thanks to the team members who are not only qualified jewelers but diamond graders, too. We can guarantee that we can help you with your questions relating to the quality, origin and value of diamonds.

C. WHAT ARE THE 4 C’S?

Answer : GIA (Gemological Institute of America) created the now-globally accepted standard for describing diamonds: Color, Cut, Clarity and Carat. At present, the 4C’s of diamond quality is the universal method used to assess the quality and appraise the value of any diamond, anywhere in the world. To know more about the 4Cs, you can read more about them in the Learn about Diamonds section of our website

D. HOW DO I CHOOSE THE DIAMOND?

Answer : The first thing to do when looking to purchase a diamond is to learn about the 4 C’s – Cut, Colour, Clarity and Carat – which are the characteristics of a diamond that determine its quality and hence value. You can look at the Learn about Diamonds section and the How to Buy a Diamond page on our website as a starting point. One of our jewellers would also be happy to answer any questions you may have and show you a range of loose diamonds to choose from.

E. ARE ALL YOUR DIAMONDS INDEPENDENTLY CERTIFIED?

Answer : All our diamonds larger than 0.50 carat come with an independent certificate from GIA (Gemmological Institute of America), GSL (Gem Studies Laboratory) or DCLA (Diamond Certification Lab of Australia), and smaller diamonds can be certified if requested. Diamonds should always be accompanied by an independent certificate to verify all the scientific details of the stones. The person selling you the stone should not be the person who has issued the certificate to ensure an unbiased opinion. There are a large number of different certification laboratories, and whilst they grade to the same standards, their descriptions of these grades can vary. For instance, the highest cut grade used by GIA is called “Excellent”, whilst GSL uses the term “Very Good” for their highest cut grade. This can be confusing, but our diamond experts can lead you through the common pitfalls of purchasing a diamond. Whilst certification is essential, diamonds should not be bought on the strength of the certificate alone. Some certification labs are not as reputable as others, and anything that looks too good to be true, usually is. For all of these reasons and more, it is essential to be able to view your diamond before purchase.

F. DO YOU GUARANTEE THAT YOUR DIAMONDS ARE CONFLICT-FREE?

Answer : Waldemar Jewellers prides itself on the high standard of workmanship that goes into making every engagement ring. Reflecting our high quality standards, all our engagement rings come with a lifetime guarantee against faults in materials and workmanship. To ensure your precious stones are securely set, you must bring in your piece of jewellery for an annual check. This is a free service and is included with all our engagement rings. The guarantee is void if it has been more than 18 months since your last check. Our guarantee covers any defect caused by faulty materials or workmanship. Our guarantee does not cover defects relating to general wear and tear, scratching, damage caused by accidents, neglect or misuse, or any resulting loss of the ring or precious stones from the ring. If the ring has been repaired or modified by someone other than ourselves the guarantee is void. Engagement rings not custom made by us are not covered by the guarantee. In the rare event of a problem, please inform us and bring back your engagement ring as soon as possible for inspection. Rings that are covered by the guarantee will be repaired free of charge. Rings that are not covered will be quoted for repair. For the details and terms of our guarantee, please refer to the Company Policiessection of our website.

Custom Made Jewellery

A. WHAT TYPES OF JEWELLERY DO YOU MAKE?

Answer : Waldemar Jewellers specialize in custom made fine jewellery. This includes engagement and wedding rings, bracelets, pendants, earrings and more. We make our jewellery to order using the highest quality materials, incorporating stunning hand-engraving, diamonds and coloured gemstones as requested. If you can imagine it, we can create it; as long as the design is technically possible and will safely hold any chosen stones. Make an obligation-free appointment today to discuss your custom design with one of our friendly jewellers.

B. I NEED IDEAS FOR A PRESENT – CAN YOU HELP ME?

Answer : We have a large gift range of beautiful ready-to-wear designs, available to view and purchase in each of our stores. If you are looking for something more specific that cannot be found in-store, we can custom make the item for you. The custom made process can take anywhere from three to six weeks, depending on the design. Whether it be an anniversary or birthday gift, or to mark any special occasion, the Waldemar Jewellers team can happily assist you.

C. WHAT CAN I GIVE HER FOR OUR WEDDING ANNIVERSARY?

Answer : There are no strict rules as to what you must buy for an anniversary present, although the ‘eternity’ band is the most popular choice nowadays. An eternity band is similar to a wedding band, and is generally worn on the opposite side of the engagement ring to the wedding ring. Some women prefer to wear theirs on the opposite hand. These days most customers are matching the eternity band exactly to the style of the wedding band, but if the ring is worn on the opposite hand it can be a completely different style. The main feature is that it is set with small diamonds or small coloured gemstones, and is in the same metal as the engagement and wedding rings. Diamond stud earrings, or a diamond pendant are also popular choices, being classic and timeless in style. We have a stunning gift range of ready-to-wear pieces in store for such occasions, and if we don’t have what you’re after we can custom make an item for you. Please allow anywhere from three to six weeks for custom made pieces.

Policies

B. WHAT IS YOUR RETURN POLICY?

Answer : Please view our full Return Policy.

C. DO YOU DO LAY-BY?

Answer : Please view our Payment Policy

D. CAN YOU POST MY ORDER TO ME?

Answer : We can happily post your order to you, within Australia, for a small postage fee. Items of jewellery will require a signature on delivery. Please note that Waldemar Jewellers does not take responsibility for your item once it has been signed for, and cannot guarantee who may sign on your behalf at your chosen delivery address. If we are sending to your household, please make sure that you will be home to receive it safely. If we are sending to your workplace, please notify your reception, or let other staff know to inform you once it arrives so you can sign for it. 

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